CV Mate

Terms of Service & Refund Policy

Last Updated: 05.12.2024

Terms of Service

Welcome to CV Mate! These Terms of Service ("Terms") govern your access and use of our website (https://cv-mate.com), services, and related content. By accessing or using our services, you agree to these Terms and any policies referenced within. If you do not agree, please discontinue use immediately.

1. Eligibility

  • You must be at least 18 years old or the legal age in your jurisdiction to use our services.
  • Your use of the services must comply with all applicable laws and regulations.

2. Account Responsibilities

  • Your account is for personal use only and must not be shared.
  • You are responsible for maintaining the confidentiality of your account information.
  • Unauthorized use or fraudulent activity may result in account termination.

3. Payments and Billing

Our services may include paid features or subscriptions. All payments are processed securely, and users are responsible for ensuring accurate billing information. By subscribing, you agree to the applicable pricing and terms displayed at the time of purchase. Subscription details, including features and prices, may change; users will be notified of significant updates.

4. Prohibited Conduct

  • Engaging in activities that disrupt or harm the platform or its users is strictly prohibited.
  • Attempting to bypass security measures or exploit vulnerabilities is not allowed.
  • Using the services for unlawful purposes violates these Terms.

5. Limitation of Liability

To the fullest extent permitted by law, CV Mate is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability is limited to the amount paid by the user in the 6 months preceding the claim.

Refund Policy

Payments for our services, including subscription fees, are generally non-refundable. However, under certain exceptional circumstances, refunds may be granted within 14 days of the purchase date. Users are encouraged to review available features and trial options before making a purchase.

1. Exceptional Cases

Refunds may be considered in exceptional situations, such as technical errors that prevent access to the service or unauthorized charges. Refunds are not available for services where the benefits have already been accessed, including digital content that has been downloaded, streamed, or otherwise utilized. Please contact our support team for assistance with refund requests.

2. Subscription Management

Users may cancel subscriptions at any time through their account settings. Cancellation will stop future charges but does not entitle the user to a refund for the current billing period unless an exceptional case is approved within the 14-day refund window. We recommend canceling at least 24 hours before the renewal date to ensure the cancellation is processed in time.

3. Exception to the Right to Cancel

The right to cancel within 14 days does not apply to digital content that you have started to download, stream, or otherwise access, or to services where the benefits have already been provided.

Contact Us

If you have any questions, concerns, or require assistance regarding these Terms or our services, please feel free to reach out to us at contact@cv-mate.com. Our team is here to help and will respond to your inquiry as soon as possible.